OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

271 ratings and 160 comments received in the last 90 days.

22 July 2025

Couldn't have gone better, close attention to detail which I liked.

18 July 2025

As above, answered all my queries and ensured I was happy with what I'd got.

04 July 2025

As said above, whatever I said he had the answers

04 July 2025

Perfect

03 July 2025

The whole process of purchasing our new BMW iX from Halliwell Jones in Llandudno was exemplary, with particular thanks to Phil Jones, David Mano and Les Green who where extremely professional and without them the purchase would not have happened

02 July 2025

Fabulous assistance from sales executive

24 June 2025

A great service from friendly staff

24 June 2025

Everyone at the BMW North Wales dealership were fantastic. Tony who dealt with me from initial viewing to purchase was incredibly helpful throughout the process

22 June 2025

The whole experience of buying and picking up my new BMW was a fantastic ride from start to finish. The buying process was smooth and stress-free. The dealership prepared everything to perfection from the beginning up until my new car reveal day.

17 June 2025

Michael Bradshaw dealt with our purchase. He was efficient, friendly and made the purchasing experience very straightforward.

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27 July 2025

They were able to sort the issue with my vehicle. I have always found the Halliwell Jones Staff to be helpful and this time was no exception.

26 July 2025

As above car bonnet left open

26 July 2025

The gentleman who went through the car health check was very good. The young woman who told me where my car was parked to pick it up, did not show me where the car was parked, I did ask why it was not parked back in the disability bay? Not good.

26 July 2025

Came in for front brake shoes but yet again it was the sensor that was faulty. In the last few months we've had four sensors that have failed costing me the best part of £3k. They were Nox, tyre, ad blue and front brake sensors. Ridiculous!!

26 July 2025

Please see above.

25 July 2025

My car was taken by a breakdown vechicle to you as the front spring had broken and you were very helpful in repairing it in your usual efficient service.

25 July 2025

Service was quick with good Healthcheck feedback.

20 July 2025

Service advisor Meg was superb, very pleasant and on the ball, very organised

19 July 2025

Easy to deal with and seamless

18 July 2025

Could always be cheaper ??

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BMW iX

  • ELECTRIC
  • 5 SEATS
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